Referral/Career

Help others experience better IT — or join our team and deliver it.

A company built on connections

Transparent Solutions knows that strong connections drive better outcomes, whether you’re introducing a colleague to reliable IT support or joining a collaborative team. This page is for those who want to share the benefits of working with us or explore what it’s like to work alongside us.
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Refer a business.
Help a friend. Get rewarded.

img refer a business

A good referral can make a world of difference, especially for a business struggling with IT headaches. If you know someone who’s worried about downtime, security, or unreliable support, connecting them with the right team can be a huge help.

Clients who refer others know firsthand what it's like to:

  • Sleep easier with around-the-clock IT support
  • Get more done with fewer disruptions
  • Worry less about data breaches and system failures
  • Regain time and focus to grow their business
Referring partners, colleagues, or clients is easy — and comes with exciting rewards.
Ask for details

Careers

Great results start with great people. That’s why Transparent Solutions is seeking team members who bring technical expertise, a strong sense of integrity, and a passion for problem solving. If that sounds like you, explore our current openings.

Summary

An enthusiastic problem-solver and passionate about IT, as well as an expert at customer service and client care. Your focus will be on providing first-line reactive and proactive support to our client base via phone, email, or at a client location. You will be responsible for working on our clients’ infrastructure as well as our own, and will handle desktop support and troubleshooting problems related to networking, servers, virtual environments, and other devices. Your extensive communication skills will assist you in keeping our clients updated, informed, and content.

The Technical Support Specialist is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. The Technical Support Specialist is also responsible for recording problems/solutions within the help desk in-house ticketing system.

Core Competencies

  • Customer focus
  • Communication
  • Ability to work in a team, or work independently
  • Ability to work effectively under pressure
  • Problem Solving
  • Accountability and dependability
  • Operating equipment
  • Ethics and integrity
  • Excellent documentation and organization skills
  • Exceptional multitasking abilities and prioritization skills

Job Duties

  • Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
  • Provide one-on-one end-user support and problem resolution via telephone, email, and other vehicles of communication.
  • Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
  • Diagnose and resolve minor network issues (e.g., LAN access).
  • Recognize and escalate deeper and more complex issues to escalated support technicians.
  • Assist PC and network technicians by troubleshooting software, hardware, and network issues.
  • Assist other technicians installing network-related devices, cabling, hardware
  • Participate in moves, adds, and changes to network and systems access for new, departing, or promoted/demoted employees.
  • Accurately log work orders/help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process.
  • Prioritize work orders/help desk tickets according to severity.
  • Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.
  • Attend and/or conduct training sessions for end users; create training materials for end users (e.g., FAQ sheets).
  • Use help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
  • Compile, maintain, and file all repair records, reports, and other documents as required.
  • Always maintain a high degree of professionalism, courteousness, and friendliness.
  • Participate in on-call rotation.

Requirements

  • High school diploma or GED
  • Previous experience in technical support
  • Exceptional demonstrated verbal and written English-language communication skills
  • Previous experience in customer service
  • Previous experience with any PSA or RMM software
  • Familiarity with any of the following: Microsoft Server support, virtual environments, cloud services, storage technologies, network appliances, backup technologies
  • Have acquired or are currently working towards: MCSA/MSCE certifications, Network+, CCNA, ITIL
  • Post-secondary education in Computer Science/Engineering or equivalent preferred but not required
  • Knowledge of help desk management software tools
  • Class 5 driver’s license and access to a vehicle
  • Ability to adjusts and is flexible to meet changing work needs and demands
  • Knowledge of supplies, equipment, and/or services ordering
  • Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
  • Excellent analytical and problem-solving skills.
  • Superior telephone manners and strong interpersonal skills.
  • Strong customer service skills.

Working Conditions

  • Ability to occasionally lift items as heavy as 50 lb
  • Manual dexterity required to use desktop computer and peripherals
  • Standing for extended periods of time may be required
  • Some travel may be required
  • Overtime as required

Why work for Transparent Solutions?

  • Extended health coverage
  • Funding toward further certificates/education
  • Performance bonuses
  • Paid leave to attend technology seminars, webinars, conferences, and IT tradeshows
  • Beer Friday!

Transparent Solutions offers competitive salary packages, an incredible work environment, and career advancement opportunities. To apply for this position, please submit your cover letter and resume in .doc, docx, or .pdf format to careers@transparent.ca and reference “Technical Support Specialist” in the subject line. Please give a brief description in your cover letter as to why you would be the best fit for our company. These communications will be handled in compliance with the Personal Information Privacy Act.

Thank you for your interest in our organization. We look forward to hearing from you.

Position Overview:

The Technical Account Manager acts as a liaison between our clients and our technical support team. You will manage a portfolio of select customer accounts and will be responsible for the onboarding process of new clients. As a Technical Account Manager, you must have a broad understanding of technology in addition to exceptional customer service skills.

Primary Responsibilities:

  • Manage new client onboarding
  • Conduct quarterly business reviews
  • Work with the technical team to generate project proposals and act as the client liaison
  • Inside sales: create and manage quotes for hardware and services
  • Proactively review support requests from clients and step in when needed to ensure customer satisfaction
  • Handle customer concerns and escalations from the technical support team
  • Provide technical consulting and guidance to customers
  • Assist the technical support team in maintaining relevant documentation
  • Participate in weekly team meetings

Required Qualifications:

  • Demonstrated technical background in a Microsoft environment
  • Excellent written and verbal English language communication skills
  • Exceptional customer service and interpersonal skills
  • Strong time management skills

Assets

  • Previous experience as a Technical Account Manager or other previous sales experience
  • Previous experience with CRM, PSA, and quoting software
  • Project management experience
  • Class 5 driver’s license and access to a vehicle
  • Post-secondary degree in Computer Science, IT Management, or equivalent

What’s in it for you?

We have a positive and fun environment, a competitive salary, and benefits, including:
  • Extended health benefits
  • Funding toward further certifications
  • Performance bonuses
  • Paid leave to attend technology seminars, webinars, conferences and IT tradeshows
  • Beer Fridays

How to Apply:

Please submit your cover letter and resume (.doc, .docx, or .pdf) to careers@transparent.ca and reference “Technical Account Manager” in your email subject line. These communications will be handled in compliance with the Personal Information Privacy Act. Please note that only shortlisted candidates will be contacted.

Thank you for your interest in our organization. We look forward to hearing from you.

Affiliations

Our affiliations demonstrate not only our credibility as a service provider but also our ongoing commitment to strengthening the local business community and economy.

Vancouver Board of Trade img

Vancouver Board of Trade

As one of the region’s most respected business organizations, the Vancouver Board of Trade champions growth, innovation, and cross-sector collaboration. Our membership enables us to contribute to shaping a vibrant, globally connected business environment.

Burnaby Board of Trade img

Burnaby Board of Trade

Representing a diverse and forward-thinking business community, the Burnaby Board of Trade supports local enterprises through education, advocacy, and partnership. We share the Board’s values of sustainability, inclusivity, and responsible growth.